Privacy Policy | picklebet Official Gaming Platform Philippines
Last Updated: 2026-08-23
Privacy at a Glance
What we collect: Identity details, payment info, device data, and gaming activity.
Why we collect it: To manage your account, process PHP payments, verify your age, and stop fraud.
Who sees it: Only our internal team and essential partner service providers (payments/security).
How long we keep it: For the life of your account plus the time required by Philippine law.
Your control: You can request access or deletion via our support channels.
Introduction and Scope
Welcome to picklebet. This Privacy Policy describes how we collect, use, and protect your personal data when you use our services. This policy applies strictly to the interactions you have within our platform and official app.
Please note that this policy does not apply to third-party websites or external services. Once you leave our platform via a link to another site, we are no longer responsible for the data collection practices of those external entities.
Personal Information We Collect
To provide a secure and compliant gaming environment, we collect the following categories of data:
Account & Identity
Basic registration details used to create your account and identify you as a unique user.
Verification Documents
Government-issued IDs and proofs of address used for KYC (Know Your Customer) and age verification.
Payment Data
Information required to process deposits and withdrawals in PHP, handled via secure partner gateways.
Gaming Activity
Records of your bets, wins, losses, and transaction history to ensure fairness and account security.
Technical Data
IP addresses, browser type, device identifiers, and operating system to optimize performance and detect fraud.
Support Records
Correspondence and logs from your interactions with our support team to resolve account issues.
How We Collect Data
We gather information through three primary methods:
Directly from You: When you register an account, complete verification, or contact support.
Automatically: Through cookies and system logs as you navigate our site or app.
Partner Service Providers: From trusted third-party providers who assist in payment processing and identity verification.
Why We Use Data
Your data is used specifically for the following purposes:
Account Management: Creating and maintaining your user profile.
Financial Transactions: Processing your deposits and withdrawals securely.
Compliance: Verifying that you are of legal age and a resident of the Philippines.
Security: Preventing fraud, money laundering, and the creation of multiple accounts.
Optimization: Tailoring the site experience based on your preferences.
Legal Obligations: Meeting the regulatory requirements applicable to gambling operators.
Marketing: Sending promotional offers, but only if you have explicitly opted in.
When We Share Data
We do not sell your personal data to third parties. We only share information in these limited cases:
Service Providers: With partner payment processors, KYC verification services, and technical hosting providers essential for site operation.
Legal Requirements: When compelled by law to share data with relevant regulatory or legal authorities.
Fraud Prevention: With specialized security services to protect the platform and its users.
How We Protect Data
We employ industry-standard safeguards to ensure your information remains private:
Encryption: Using secure protocols for data in transit between your device and our servers.
Access Control: Restricting internal access to personal data to only those employees whose roles require it.
Isolation: Keeping sensitive payment data separate from general account information.
Monitoring: Continuous monitoring of system logs to detect and respond to unauthorized access attempts.
Cookies and Tracking
We use cookies to enhance your experience and maintain your session. For a detailed explanation of the types of cookies we use and how you can manage them, please visit our Cookie Policy.
Your Rights
Depending on your location and the nature of the data, you have the following rights:
Access & Correction
Request a copy of your data or correct inaccurate information.
Deletion & Portability
Request the removal of your data or a transfer of your records.
Objection & Consent
Withdraw consent for marketing or object to specific data processing.
Exercise Your Rights
Contact our support team via the channels available on this site to submit a request.
Note: Even after account closure, certain data must be retained to comply with anti-money laundering and gambling regulations.
How Long We Retain Data
We store your personal information for as long as your account remains active. Once an account is closed, we retain specific records for the timeframe required by applicable law in the Philippines to satisfy regulatory audits and legal obligations.
Age Limits
Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account has been created by a minor, the account will be closed immediately, and any remaining funds will be handled according to our internal security protocols.
Parents or guardians who believe a minor is using our platform should report the account immediately through our Support page.
Cross-Border Transfers
To provide a global standard of service, some of our partner providers may operate outside the Philippines. In such cases, we ensure that appropriate safeguards are in place to protect your data during these transfers.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates are published on this page. We encourage you to check the "Last Updated" date at the top of this page regularly to stay informed.
Contact Us
If you have any questions regarding your privacy or wish to exercise your data rights, please reach out to us via the channels available on our Support page. Our team is available to assist you with any privacy-related inquiries.